If you would like to cancel your subscription you can do so by following the step-by-step guide below:

Log in to your account

Click ‘Subscriptions’ on the left-hand side of your account to see a list of all your subscriptions

To cancel your subscription, scroll to the bottom of the page and click ‘Cancel Subscription’

A pop up will appear, asking you why you would like to cancel your subscription. Please enter these details and continue with your cancellation

To check your subscription has cancelled, please go to the ‘Subscription tab’. This will now show the subscription as cancelled.

Below are the different delivery services we offer for international shipping. Delivery timeframes are subject to your location.

Europe (Outside of the UK)

Royal Mail Standard Delivery

• Delivered in 3-5 Working Days

Royal Mail Tracked International Delivery

• Delivered in 3-5 Working Days

USA

Royal Mail Standard Delivery

• Delivered in 5-7 Working Days

Royal Mail Tracked International Delivery

• Delivered in 5-7 Working Days

Canada

Royal Mail Standard Delivery

• Delivered in 5-7 Working Days

Royal Mail Tracked International Delivery

• Delivered in 5-7 Working Days

Australia

Royal Mail Standard Delivery

• Delivered in 10 Working Days

Royal Mail Tracked International Delivery

• Delivered in 10 Working Days

Unfortunately, sometimes due to unforeseen circumstances international deliveries can be delayed, therefore your order could take a little longer to arrive with you than initially expected. If you've selected a tracked shipping service, you will be able to view more details information on the whereabouts of your parcel as it makes it way to you.

If 14 days have passed since your order was initially dispatched to you and you've not yet received this, please reach out to our Customer Care Team with your order details so we can investigate into this for you.

Changed your mind? We all do from time to time!

We hope you love everything that you've ordered, however if you'd like to return an item from your order, our returns policy is simple and free:

• You can return any item to us within 28 days from the date of dispatch
• Items must be returned in their original condition, within their original packaging
• All returns processed in line with this will be refunded back to the original method of payment
• We're unable to refund any items returned to us outside of the 28 day returns period, or any items returned to us not in their original condition. If an item is returned outside of our returns policy we may have to return this to the original delivery address on the order.
• In some circumstances we may offer a credit to the value of your return to be used towards a future order with us.
• Click here to start your return

Outside the UK

Returns can be made from outside of the UK however these are subject to fees which are to be paid by the sender. Any returns sent to us will need to be addressed to the following address:

The Koin Club

PO Box 9438

Poole

BH15 9HR

United Kingdom

At this time we do not offer a valuation or buy back service.

If you're wanting to understand more about a coin in your existing collection, or your collection overall, we would recommend looking locally to to find a service who can establish the likely value and authenticity of your coins.

What does BU mean?

Brilliant Uncirculated coins are of a higher standard than circulating and bullion coins. An entry-level collectable the dies used to strike Brilliant Uncirculated coins are polished and finished by hand.

The Brilliant Uncirculated blanks are machine-fed and struck twice. As a result, they are produced at a much quicker rate than Proof coins. They offer a good level of design detail, but have a lower definition than Proof coins.

Most Brilliant Uncirculated coins are struck in base metal, but they can also be issued in gold and silver.

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What does Legal Tender mean?

Legal tender has a very narrow and technical meaning in the settlement of debts. It means that a debtor cannot successfully be sued for non-payment if he pays into court in legal tender.

In practice this means that although the silver UK coins produced by The Royal Mint in denominations of £5, £20, £50 and £100 are approved as legal tender, they have been designed as limited edition collectables or gifts and will not be entering general circulation. As such, UK shops and banks are unlikely to accept them.

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What does proof-like mean?

Proof coins are the highest quality commemorative coins. Their sharpness, detail and finish are unrivalled, making them perfect for collectors looking for highest levels of craftsmanship and detail.

The dies used to strike Proof coins are hand-finished to ensure that all imperfections are removed. Blanks are fed into the coin press by hand before being struck up to six times, at a lower speed and with less pressure than other finishes, to preserve the finer details of the design.

After striking, each coin is inspected for imperfections. The dies are cleaned with air between each coin to ensure that no marks or imperfections are caused during striking.

As a result of this extra care and attention, no more than 50 Proof coins can be struck within an hour. Proof dies are also regularly reworked to maintain the quality of the finish. Each Proof die may only strike a few hundred coins before it has to be repolished.

Proof coins are struck in platinum, gold, silver and base metal editions.

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Do commemorative coins tarnish over time?

With time, all coins show signs of ageing. Various terms are used to describe this process such as tarnishing, discolouring and toning. It is a natural process, although the speed at which it progresses depends largely on the environment in which the coins are kept. In most instances, it is usually a very slow process.

The tarnish on a coin is made up of the product of the corrosive element in the atmosphere and the metal from the coin surface. Here at The Koin Club we continually improve the production process for proof coins and how to store coins and therefore, our more recent products are less likely to tarnish.

However that is not to say that the newer products will not tarnish; as indicated, this is a natural process.