Privacy policy

2 Collecting Personal Information

2.1We may collect, store and use the following kinds of personal information:

(a)information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
(b)information that you provide to us when registering with our website (including your name, address and email address);
(c)information that you provide when completing your profile on our website (including your telephone number, gender, interests and hobbies);
(d)information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including email address);
(e)information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);
(f)information relating to any purchases you make of our products and/or subscriptions or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details);
(g)information contained in or relating to any communication that you send to us (including the communication content and metadata associated with the communication); and
(h)any other personal information that you choose to send to us.

3 Using Personal Information

3.1Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2We may use your personal information to:

(a)administer our website and business;
(b)enable your use of the services available on our website;
(c)send you goods purchased through our website and administer subscriptions for our goods;
(d)send statements, invoices and payment reminders to you, and collect payments from you;
(e)send you non-marketing commercial communications;
(f) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
(g)We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.
(h)provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
(i)deal with enquiries and complaints made by or about you relating to our website;
(j)keep our website secure and prevent fraud; and
(j)verify compliance with the terms and conditions governing the use of our website.

3.3If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

3.4 All our website financial transactions are handled through our payment services providers, Braintree Payments and Amazon Payments. You can review the providers' privacy policies at https://www.paypal.com/us/webapps/mpp/ua/privacy-full and https://payments.amazon.co.uk/help/201751600 . We will share information with our payment services providers only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4 Disclosing Personal Information

4.1We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

4.3We may disclose your personal information:

(a)to the extent that we are required to do so by law;
(b)in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d)to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e)to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

4.4Except as provided in this policy, we will not provide your personal information to third parties.

5 International Data Transfers

5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

5.2Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

5.3You expressly agree to the transfers of personal information described in this Section 5.

6 Retaining Personal Information

6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

6.2Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

(a)to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7 Security Of Personal Information

7.1We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

7.3All electronic financial transactions entered into in relation to our website will be protected by encryption technology.

7.4You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website)

8 Amendments

8.1We may update this policy from time to time by publishing a new version on our website.

8.2You should check this page occasionally to ensure you are happy with any changes to this policy.

9Your Rights

9.1You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a)the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

9.2We may withhold personal information that you request to the extent permitted by law.

9.3 You may instruct us at any time not to process your personal information for marketing purposes.

9.4In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10Third Party Websites

10.1Our website includes hyperlinks to, and details of, third party websites.

10.2We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11Updating Information

11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

12About Cookies

12.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

12.2Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

12.3Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12.4Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

13Our Cookies

13.1We use both session and persistent cookies on our website.

13.2The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

(a)[specify cookies and purposes].

14 Analytics Cookies

14.1We use Google Analytics to analyse the use of our website.

14.2Our analytics service provider generates statistical and other information about website use by means of cookies.

14.3The analytics cookies used by our website have the following names: _ga, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv.

14.4The information generated relating to our website is used to create reports about the use of our website.

14.5Our analytics service provider's privacy policy is available at: http://www.google.com/policies/privacy/.

15 Blocking Cookies

15.1 Most browsers allow you to refuse to accept cookies; for example

(a)in Firefox (version 51) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
(a)in Chrome (version 55), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

15.2Blocking all cookies will have a negative impact upon the usability of many websites.

15.3Blocking all cookies will have a negative impact upon the usability of many websites.

15Deleting Cookies

15.1You can delete cookies already stored on your computer; for example:

(a) in Firefox (version 51), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and
(a)in Chrome (version 55), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".

15.2Deleting cookies will have a negative impact on the usability of many websites.

17 Short Message Service (SMS)

17. 1 We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.

17.2 Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program.

17.3 Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

18. Data Protection Registration

18.1 We are registered as a data controller with the UK Information Commissioner's Office

18.2 Our data protection registration number is ZA236648.

19. Our Details

19.1 This website is owned and operated by Koin Limited.

19.2 We are registered in England and Wales under registration number 08025198, and our registered office is at Bourne Park, Piddlehinton, Dorchester, Dorset, England, DT2 7TU.

19.3 You can contact us:

(a) by post, using the postal address given above;
(b)using our website contact form;
(c)by telephone, on the contact number published on our website from time to time; or
(d)by email, using the email address published on our website from time to time.

1.Introduction